Thank you for choosing lushus.vip! We are committed to providing you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a simple return policy to ensure your shopping is worry-free.
- Return conditions
We offer a 30-day return service for most items. If you wish to return an item, please ensure that the following conditions are met:
The item must be in unused condition and in its original packaging.
The item must not show any obvious signs of use or damage.
Return requests must be submitted within 30 days of receiving the item.
- How to return an item
If you wish to return an item, please follow the steps below:
Contact our customer service team with your order number and reason for return.
Our customer service team will provide you with the return address and detailed return procedures upon receiving your request.
Pack the item and related accessories as required and ensure that the packaging is intact.
Send the item back to the return address provided.
- Return costs
If the return is due to our error (e.g. damaged or wrong item), we will cover the return shipping costs and provide a free return label.
If the return is due to a change of mind or other reason, you will be responsible for the return postage. - Refund processing
Once we receive the returned item and confirm that it is eligible for return, the refund will be processed to your original payment method. Refund processing is usually completed within 5-10 business days, depending on your bank or payment provider. - Non-returnable items
The following items are not accepted for return:
Gift cards or coupons
Discounted items, special items (please check the return policy of the item before purchasing)
Opened or used personal care products
Customized or personalized items
- Exchange policy
We offer exchanges for products. If the product you received is of quality problem or you want to exchange it for a different size/color, please contact us through the Contact us page and we will assist you with the exchange process. - Return Processing Time
Once we receive and review your return, refunds are typically processed within 5-10 business days. If it takes longer than this, you can contact customer service through our Customer Support page to check the status of your order. - How do I contact customer service?
If you have any questions about our return policy or return process, or need further assistance, please contact us through our Contact Us page and our customer service team will be happy to support you.
Thank you for choosing lushus.vip! We hope you enjoy your shopping experience, and please feel free to contact us if you have any questions or need help.
lushus.vip respects your privacy and is committed to protecting your personal information. We have developed the following privacy policy to explain how we collect, use, store and protect your information. Please read it carefully.
- Information We Collect
We may collect the following types of personal information:
Personal identification information: including your name, email address, mailing address, phone number, payment information, etc.
Non-personal identification information: including browser type, IP address, access time and pages visited, etc.
Purchase information: If you make a purchase, we will collect your order history and purchase details.
- How We Use Your Information
We may use your personal information to:
Process your order and provide customer support.
Send you order confirmations, shipping notices, bills and other related information.
Improve your website and service experience.
Provide you with marketing and promotional information (if you have chosen to receive such information).
Conduct market analysis and customer surveys.
We promise not to sell or rent your information to any third party.
- How we protect your information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, modification or destruction. All payment information is transmitted using encryption technology to ensure the security of your information. - Information Sharing
We may share your information in the following circumstances:
Third-party service providers: We may work with trusted third-party service providers (such as payment processing companies, shipping companies) to complete your orders. Such service providers will only access your information to complete specific tasks.
Legal requirements: We may disclose your information if we are required by law or ordered by a government agency.
Business transfers: Your personal information may be transferred in the event of a corporate merger, acquisition or asset transfer.
- Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience. These technologies help us analyze user behavior, personalize content, and optimize advertising. You can choose to disable cookies, but this may affect some of the website’s functionality. - Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected such information, we will take steps to delete it as soon as possible. - How to access and update your information
You can access, modify or delete your personal information at any time. If you need to update your account information or request to delete your account, please contact us through the Contact Us page. - Unsubscribe from marketing information
If you no longer wish to receive our marketing emails, you can unsubscribe through the unsubscribe link in the email, or request that we remove your contact information through the Contact Us page. - Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and the updated date will be indicated. We recommend that you review this Privacy Policy regularly to ensure that you understand how we protect your personal information. - How to Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:
Email: llpawhfhzz@iubridge.com
Phone: +1 614-274-9765
Address: 2617 Bates Brothers Road, Columbus, OH 43204
Thank you for choosing lushus.vip. We are committed to protecting your privacy and keeping your personal information secure.